[#KoreaShopping] Theraderm Cosmetics_20180923

This is story on 23th Sep. of 2018. Our customer was looking for 'Theraderm' Cosmetic. She sent us the picture of product by Messenger.

FAQ asked her to charge 10,000 won first since it cost 4,000 won just for searching. It was 4,000 won which is two times of 2,000 won since it was during Korean Thanksgiving holiday. We charge twice of normal charge when it is out of business hours.

FAQ quickly searched for the products and told her that she can buy the products with 46,000 won (38,000 + 4,000*2 tips) if she wants to buy it. If she does not buy the product, it will only cost 4,000 won for searching.

She asked us to search another product. FAQ quickly searched again.

FAQ already knew her address and contact number since it is not her first time doing online shopping through FAQ. FAQ quickly searched same goods from Gmartket, which is one of the largest online shopping mall in Korea.

We faced one problem. She wanted to receive by Oct 1st.

We found that they will start to deliver from Oct. 1st. FAQ suggest to change product to another one. This one is a little more expensive, but her friend should leave to Philippine by Oct. 1st, so we needed Quick Delivery.

She finally decided to change to this product. It is 7,400 won more expensive than the previous one.

FAQ asked her to remit 238,000 won (222,000+8,000 1st buy+8,000 won 2nd buy). FAQ also check with the seller, and made sure she can receive product by 28th Sep..

#askajumma #Wonderful #TheradermCosmetics #K-Shopping

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